Virtual support
Virtual support
Open an online request with the Ignius gemologists: describe your sample, ask questions and get guidance before shipping.
In the virtual support channel you describe the material, the purpose of the analysis and may attach photos. Based on that we indicate the right service, the estimated turnaround and price, plus packing and safe shipping instructions.
The channel is handled by the laboratory's technical team during business hours. For urgent matters, WhatsApp remains available.
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Need to talk right now?
Our WhatsApp and phone lines are open Monday to Friday, 9am to 6pm. We also reply by e-mail within one business day.